Understanding the Securus video visit rules is essential for anyone planning to connect with an incarcerated individual through their platform. These regulations are designed to maintain the security and integrity of the correctional facility while providing a reliable method for face-to-face communication. The framework is detailed, covering everything from scheduling protocols to acceptable behavior during the call, and adhering to them is the primary responsibility of the visitor.
How the Securus Video Visit System Works
The process typically begins with the facility administrator setting up the account and providing the inmate with login credentials. From there, the inmate schedules a specific time for the visit, which is then sent to the approved visitor list for confirmation. When the appointed time arrives, both the inmate and the visitor log into the secure portal using their respective credentials. The session is initiated through the platform, creating a private, encrypted connection that allows for real-time audio and video communication without the risk of unauthorized access.
Pre-Visit Preparation and Technical Requirements
Before joining a call, visitors must ensure they have a compatible device, such as a smartphone, tablet, or computer with a webcam and microphone. A stable internet connection is non-negotiable, as poor connectivity will result in frequent disconnections or poor video quality. Regarding the Securus video visit rules regarding attire, visitors should dress appropriately as they would for a professional setting, avoiding clothing that is overly revealing or distracting. It is also wise to test the camera and microphone settings minutes before the scheduled time to avoid technical delays that could cause the visit to be cut short.
Behavioral Expectations and Conduct
During the visit, maintaining a calm and respectful demeanor is paramount. The rules generally prohibit any form of harassment, threats, or sexually explicit content. Visitors must speak clearly and directly to the camera, keeping in mind that the inmate is on the other end of the connection. Language that is abusive, threatening, or overly emotional is likely to be flagged by the system and may result to the immediate termination of the session by facility staff.
Prohibited Items and Actions
Using illegal drugs or alcohol before or during the visit.
Attempting to record, screenshot, or stream the call without explicit permission.
Wearing accessories that obscure the face, such as sunglasses or heavy hats.
Discussing illegal activities or security breaches within the facility.
Using virtual backgrounds that are inappropriate or distracting.
Scheduling and Time Limitations
Facilities usually impose strict time limits on each visit, often ranging from 15 to 30 minutes. It is vital to arrive on time for the scheduled slot, as late entries might not be permitted once the window has closed. If a visitor cannot attend, canceling the appointment with sufficient notice is necessary to allow other approved visitors the opportunity to connect with the inmate. The scheduling window is often limited to specific days of the week, so planning ahead is crucial to avoid disappointment.
Account Management and Verification
To become a verified visitor, an individual usually has to submit an application that includes a government-issued photo ID and proof of relationship to the inmate. Some systems may require a background check or approval from the correctional officer in charge. Once approved, the contact information is added to the inmate’s profile, and the visitor receives an invitation to create their own Securus account. Keeping this account active and ensuring the payment methods on file are current ensures a smooth experience for future visits.
Troubleshooting Common Issues
Technical difficulties are inevitable in digital communication, and the Securus platform is no exception. If the connection drops, the visitor should attempt to re-enter the meeting link immediately. If the problem persists, contacting Securus customer support is the next step, as they can often pinpoint whether the issue is on the user end or a system-wide outage. Regarding sound, users should ensure they are not on speakerphone if it creates feedback; using headphones can significantly improve the audio clarity for both parties involved in the conversation.
